Testimonials
Find out how important customer satisfaction is to Collision Pros by reading what satisfied customers are saying.
| August 17, 1999 | |
| Denise Mongiello | |
| Collision Pros, INC. 663 Route 22 West Hillside, NJ 07205 |
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| Dear Sirs:
I recently had some bodywork done on my 1998 Saturn. I just want to thank you again for not only the wonderful service you have provided but also the courteousness of the people dealing with customers. Much to my surprise, when I picked up my vehicle, it was washed, vacuumed and detailed on the inside and out!!! I really can’t thank you enough. I will gladly recommend your shop to everyone. |
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Sincerely, |
John H. Reynolds, Jr.
| 7-26-99 | |
| New Jersey Manufacturer’s Ins. Co. 301 Sullivan Way West Trenton, NJ 08628 Attn: Anthony Dickson |
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| Dear Mr. Dickson:
I wish to thank you for stepping in regarding my loss. As you know there was a substantial delay with my claim and I went months without a car. I appreciate NJM taking the time out to make sure that my claim was finally handled accordingly. I also want you to know that Joe Conguista and his staff at Collision Pros are extremely professional and courteous. Mr. Conguista and his staff went beyond any expectations that I had in helping me get my car from (name withheld) so that the repairs could be done. (Name withheld) gave me a hard time when I tried to get my car sent to Collision Pros, demanding that I pay their bill. However, Collision Pros stayed right on top of everything for me by making phone calls to NJM and (name withheld) to get my car. All the repairs are done and I finally have my car back. I am extremely pleased with the job that was done and the overall outcome of this situation. Once again, thank you for your assistance, and a huge thanks to Collision Pros and staff. |
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Truly yours, John H. Reynolds, Jr. |
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| NEW JERSEY MANUFACTURERS INSURANCE COMPANIES New Jersey Manufacturers Insurance Company New Jersey Re-Insurance Company 301 Sullivan Way West Trenton, New Jersey 08628-3496 |
| January 13, 1999 |
| Joe Conguista Collision Pros 663 Route 22 West Hillside, NJ 07205 |
| Dear Mr. Conguista:
Every month Autochex Services provides New Jersey Manufacturers Insurance Companies with Customer Service ratings for the Premier Car Care shops. New Jersey Manufacturers Insurance Companies is acknowledging the Premier Car Care shops whose CSI rating is 95% or higher for the entire year of 1998. Enclosed you will find a certificate to recognize your outstanding achievement. We hope you will display it proudly. Thank you for all of your hard work and dedication in making the Premier Car Care program a success. New Jersey Manufacturers Insurance Companies is proud to have your shop as one of our Premier facilities. |
Very truly yours, Diane Kelly Premier Car Care Manager |
CCC INTERVIEW REPORT
| AutoCheX, Inc. 635 Mariners Island Blvd Suite 204D San Mateo CA 94404 |
15-Dec-99 Voice: (650) 341-2935 Fax: (650) 341-9735 |
These scores and comments were voiced by your customer during the AutocheX customer satisfaction interview. Alert reports are faxed immediately when your customer responds with a score of “7” or less when they express positive or negative comments. Comments reflect the customer’s perception of their treatment and/or the quality of repair. Therefore, we recognize some situations may be beyond YOUR control. |
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| COLLISION PROS, INC.
HILLSIDE, NJ 07205 JOE CONGUISTA |
New Jersey Manufacturers |
| Customer:
CHERYL LOGAN |
Job ID: 320976
Interview Date: 12/11/99 Claim No. XXXXXXXXXXXXXXXXXX |
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Score and comments from interview How would you rate the quality of the repair? 10 How would you rate the way you were treated by the shop? 9 Was you vehicle ready when promised? YES Would you refer the shop to friends and family? YES COMMENTS MADE DURING INTERVIEW: Outstanding praise! |
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